1.jpg
2.jpg
3.jpg
1.jpg

Overview


Optimized for mobile, Yorn® is a real‐time feedback platform with
factual 
evidence it helps organizations understand and improve
the 
customer/patient experience.

SCROLL DOWN

Overview


Optimized for mobile, Yorn® is a real‐time feedback platform with
factual 
evidence it helps organizations understand and improve
the 
customer/patient experience.

IMG_5351.jpg

In the moment.

Understanding and improving customer experience

Yorn (Your Opinion. Right Now.®) is a unique, closed-loop, real-time feedback/engagement platform for healthcare, business and hospitality settings that enables patients/consumers and participants to provide real-time feedback, in the moment, on any experience. Yorn’s innovative direct link to the patient enables rapid-cycle change management opportunities and performance improvement. Patients feel more engaged because they have an opportunity to influence change not only in their own experience, but also in the outcomes of others. Yorn has demonstrated significant traction, garnering compelling evidence that it helps organizations understand and improve customer/patient experience.  Yorn’s real-time feedback platform focuses on capturing the authentic voice of the consumer in healthcare settings. It is a multifaceted tool designed to overcome uncontrollable variances in its target audiences using deceptively simple, highly focused, and proven technology. 


See your business through 
the eyes of your customer.

Yorn is the instant feedback system that creates a direct line of communication between you and those who matter most — allowing you to know what’s great or not so great about your total customer experience. Use Yorn to help turn your audience and customers into your daily report card deepening your relationship by making them part of your experience and engaging them to help craft your business to align with their wants and needs.


 

Social media is noisy, misdirected and potentially dangerous feedback that can harm your reputation.

The truth is, all feedback is not the same. The most valuable feedback reliably captures the authentic voice of your customer in an actionable, timely, and relevant manner. Yorn enables closed-loop, authentic feedback and provides you with insights and answers that create opportunities to change outcomes in meaningful and productive ways – ways that provide a better experience for your customers or patients and improve qualitative performance. 

Yorn's patent pending IP, proprietary know-how and extensive service industry expertise in delivering rapid cycle change management tools improve customer experience and deliver economic benefit that:

  • Correlates to higher quality ratings on performance than traditional survey methodologies
  • Isolates negative feedback (from social media) and redirects it to empowered leadership
  • Enhances satisfaction
  • Ensures and promotes compliance with standards of service excellence
  • Favorably influences outcomes

2.jpg

Real Time. Real Meaningful.


SCROLL DOWN

Real Time. Real Meaningful.


Yorn is a real-time feedback platform that allows participants to be engaged throughout any experience in a simple and direct way. 

            

            

By accessing a unique URL through a smartphone, tablet or any web-enabled device, respondents can submit comments, ask questions and give NPS-style (Net Promoter Score) ratings about any aspect of an event, specific experience or topic. Feedback is delivered to a secure and dedicated dashboard that is easily accessed only by those authorized. Yorn is customizable to include menus for multiple sessions with integrated poll questions in a format that can also be projected for use and viewing as a moderated live wall in real-time.

Yorn has gathered compelling evidence that it helps organizations understand and improve customer/patient experience. Our entrepreneur-led team of scientists and experience experts continues to enhance the solid technology and ease of use that Yorn provides to a growing number of customers in enterprise, hospitality, meetings and events, automotive and healthcare.

3.jpg

Why Yorn?


SCROLL DOWN

Why Yorn?


Capture the relevant voice of the individual - at extreme scale

Often, when business leaders hear the word ‘feedback’, they tend to think they’ve got that covered because they’re already doing plenty of surveys or focus groups. The truth is, all feedback is not the same. The most valuable feedback reliably captures the authentic Voice of your Customer in an actionable, timely and relevant manner. Yorn enables authentic feedback and provides you with insights and answers that create opportunities to change outcomes in meaningful and productive ways — ways that provide a better experience for your customers and patients, thereby improving qualitative performance for your institution.

 
RDecay_rtb1-150x150.png
 

Protect & control your reputation

There’s a lot out there being said about you, but what’s being said to you? In today’s hyper social media world, everyone is an author, but the true Voice of the Customer is getting lost. That’s why the proactive and direct nature of Yorn feedback is so valuable. Yorn provides a private, secure, closed loop environment that’s all signal and no noise. Most importantly, your customers or patients are telling you directly about the good things or the not so good, rather than turning to social media to dangerously broadcast their frustration and disappointment to the world to see (and regurgitate) forever.

 
notoyes.jpg
equal_lfte-150x150.png
 

'Now' feedback is better than 'later' feedback

Unlike other methods, Yorn captures feedback in the moment. As one gets further away from an experience, opinions lose focus and value. We call this response decay. If you are used to relying solely on survey tools that are days, weeks or months after-the-fact, your ability to change outcomes diminishes and so does the quality and effectiveness of your improvements. So when the moment is lost, that game-changing piece of feedback is gone forever.  Unlike other methods, Yorn captures feedback in the moment — when it's both actionable and relevant.

 
protect.jpg
 

Influence Outcomes

Feedback is not feedback unless it’s designed to influence outcomes and affect change. Yorn provides directed and relevant feedback in real-time to those empowered to address problems and implement operational changes to improve the customer experience and satisfaction.  Additionally, Yorn provides metrics and analytics to identify trends to help make root cause analysis more efficient, timely and accurate. Combined with Yorn’s best practices in improving satisfaction and experience, as well as its comprehensive change management consultative services, Yorn can help you implement lasting rapid cycle, continuous improvement in a highly reliable manner.