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Learn how your patients are really feeling.

In this historic time of massive healthcare reform, regulatory requirements and mandated surveys, it’s more critical than ever to treat your patients as valued customers. With this, healthcare systems are transitioning their experience from just hospital, to hospital-ity. Yorn enables you to see yourself through your patient’s eyes, allowing you to check YOUR vitals for a change.

 

Payers and Providers.

Yorn helps you deliver benefits centered on customer needs.

Improvements in patient experience can result in financial gain for the institution and protection against reimbursable erosion. Both providers and payers are looking for solutions. Yorn offers you a tool for a continuous understanding of your patients or members' views, with the specificity necessary to react and to change course as necessary.

 

Learn how your patients are REALLY feeling.

Why Now is Better than Later.

Yorn is a ground-breaking and easy to use, real-time feedback platform for acquiring patient comments and ratings across a diverse range of healthcare settings. Yorn’s streamlined approach to “Feedback as a Service” (FaaSTM) enables patients and participants to provide feedback, in-the-moment, on any healthcare experience; in the hospital, an outpatient setting, educational meeting/event, or at home. 

 

Communication is healthy.  

Today’s patients are vocal customers with expectations and choices.

Yorn is transforming the healthcare experience through its mobile-optimized, web-based portal for instant feedback and patient ratings. Capturing the authentic voice of the patient enables healthcare providers and payers at every level to systematically identify root causes of issues and make appropriate operational changes that improve patient experience and satisfaction. Yorn delivers clinical and economic benefit that can correlate to higher quality ratings on performance. 

Yorn is transforming the healthcare experience through its mobile-optimized, web-based portal for instant feedback and patient ratings. Capturing the authentic voice of the patient enables healthcare providers and payers at every level to systematically identify root causes of issues and make appropriate operational changes that improve patient experience and satisfaction. Yorn delivers clinical and economic benefit that can correlate to higher quality ratings on performance.

 
 

Improving the overall quality of the patient experience.

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Yorn helps networks like Penn Medicine understand and improve the customer/patient experience as an ongoing process.  These insights can enable leaders to develop rapid cycle, continuous improvement methodologies that translate into improved mandated patient survey scores, and increases in revenue from higher reimbursements and patient referrals.

 

Listen. measure. Improve. 

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It is clear that patient feedback is becoming a material component in the healthcare landscape, particularly as it impacts payment, reimbursement and performance metrics. Continuous improvement is core to Yorn’s methodology in optimizing the way healthcare providers and payers listen and react to their patients. Direct, relevant, and actionable feedback is securely accessible through live dashboards and customized notifications. This data enables internal teams to effectuate improved patient care and patient–centered outcomes.

Utilizing proven metrics and mobile technology, Yorn delivers a real-time solution to the rapidly changing healthcare landscape. Yorn is simple to use, easy to integrate, cost effective to deploy, and HIPAA compliant. Let Yorn show you why now truly is better than later.